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Cancellations and Refund Policy

  1. Order Cancellation:

    • Customers can cancel their order within 2 days of placing it. After this period, cancellations may not be possible as we aim to process orders promptly.

  2. Cancellation Procedure:

    • To cancel an order, please contact our customer support team at [mail.lunalamer@gmail.com] with your order number and reason for cancellation. We will assist you in the cancellation process.

  3. Refund Eligibility:

    • Orders canceled within the 2-day window are eligible for a refund. After this period, refunds may not be processed.

  4. Refund Process:

    • Once your order is canceled and eligibility is confirmed, refunds will be processed within 10 days from the date of cancellation. Refunds will be issued to the original payment method.

  5. Refund Notification:

    • You will receive an email notification once your refund has been processed. Please allow additional time for the refunded amount to reflect in your account, depending on your financial institution.

  6. Partial Refunds:

    • In some cases, partial refunds may be offered. This can occur if only part of the order is canceled or if the item has been shipped before the cancellation request is received.

  7. Refused or Undeliverable Orders:

    • If an order is refused upon delivery or deemed undeliverable by the courier, the customer will be responsible for the shipping costs and any applicable return fees.

  8. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the product. We will provide instructions on returning the item and arrange for a replacement or refund.

  9. Non-Returnable Items:

    • Certain items, such as intimate apparel or items marked as final sale, may not be eligible for cancellation or return. Please check the product description for details.

  10. Contact Information:

    • For cancellation requests or refund inquiries, please contact our customer support team at [support@lunalamer.com]. Include your order number and details regarding the cancellation or refund request.

  11. Changes to the Policy:

    • We reserve the right to update or modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on the website. Please check this page regularly for updates.

By placing an order on Lunalamer.com, you acknowledge and agree to abide by this Cancellation and Refund Policy